Online Sales Representatives

Main Responsibilities

• Manage daily operations of online store
• Daily processing of online orders

o Call all customers to confirm all orders placed on the eve
o Prepare daily delivery list and liaise with logistics team to meet customer delivery requirements

• Provide impeccable aftersales service to all customers
• Attend to all customer queries received through Live Chat, by mail or by phone for additional product information, request for quotations, stock availability, complaints amongst others
• Review and monitor online merchandise to ensure site merchandising is appropriate for the channel and brand
• Troubleshoot product feeds to ensure products are published accurately and successfully
• Establish, develop, and maintain positive business and customer relationships
• Expedite the resolution of customer problems and complaints through proper channeling to maximize satisfaction
• Strive to achieve and exceed monthly sales target within schedule
• Prepare weekly reconciliation of online and COD payments for online sales
• Identify areas for process and storefront improvements and provide recommendations on customer needs, problems, interests, and potential for new products and promotional trends
• Coordinate promotions and campaigns with internal and external teams
• Assist the Marketing team as and when required
• Any other duties related to this position