Medical Contact Centre Agent

C-Care is currently looking for a Medical Contact Centre Agent to be based at C-Care Wellkin in Moka.

Medical Contact Centre Agent

Reporting to the Continuum of Care Manager, the selected candidate will be responsible for receiving and managing incoming ambulance calls, dispatching ambulances, and providing clear and compassionate guidance to callers in distress.

What you will be doing?

• Receive and handle ambulance calls from patients, family members, and healthcare professionals. 
• Dispatch ambulances to the scene of the emergency based on the information received.
• Coordinate with ambulance crews, ensuring they are informed about the patient's condition and location.
• Maintain detailed and accurate records of all emergency calls, dispatches, and patient information.
• Display a high level of professionalism, empathy, and customer service in interactions with patients and their families.

What are we looking for?

• Higher School Certificate or equivalent (a background in healthcare or emergency services is a plus).
• Candidate must have at least 2 years' working experience in either the hospitality or customer service sector.
• Ability with technology, especially software applications, and phone systems.
• Exceptional verbal and written communication skills.
• Strong analytical skills.