IT Support Officer

As an IT Support Officer, your primary responsibility is to provide technical assistance and support to end-users within the organization. You will be responsible for diagnosing and resolving technical issues, installing and configuring software and hardware, and assisting with IT-related projects.

1. Provide technical support: Respond to inquiries from end-users and resolve technical problems related to software, hardware, and network connectivity. Troubleshoot issues through phone, email, chat, or in-person interaction, ensuring timely and efficient resolution.

2. Install and configure systems: Set up and configure computer systems, software applications, printers, and peripheral devices. Install and update operating systems, drivers, and software patches.

3. Network and connectivity: Troubleshoot network issues, including connectivity, Wi-Fi, and VPN problems. Assist with the setup and configuration of network devices, such as routers, switches, and firewalls.

4. Security and data protection: Follow security protocols to protect sensitive information and ensure compliance with data protection regulations. Assist with antivirus management, data backup, and disaster recovery procedures.