IT Officer

The IT Officer is responsible for providing technical support, troubleshooting, and maintenance for various banking applications and systems. They play a crucial role in ensuring the smooth functioning of banking applications to support the bank's operations and customer services.

Key responsibilities:

• Provide first-line technical support for banking applications not limited to core banking systems, online banking platforms, Treasury system and payment processing systems. 
• Respond to user inquiries, troubleshoot issues, and resolve application-related problems in a timely manner.
• Collaborate with vendors and internal stakeholders to escalate and resolve complex application issues. 
• Ensure that end of day processing as per the end of day checklist for all systems is completed on a daily basis. 
  
• Monitor and prioritize support tickets and incidents related to banking applications, ensuring timely resolution and minimal disruption to operations. 
• Document and track incidents, including root cause analysis and resolution steps, in the incident management system. 
• Assist in the maintenance and administration of banking applications, including routine tasks such as software updates, patches, and configuration changes. 
• Coordinate with senior IT staff and application owners to schedule and implement system upgrades and enhancements. 
• Provide user training and guidance on banking applications, including new features, functionalities, and best practices. 
• Create and maintain user documentation, knowledge base articles, and training materials to facilitate user self-service and troubleshooting. 
• Participate in quality assurance activities, including testing new releases, patches, and configurations to ensure compatibility and functionality.
• Document and report any bugs or issues encountered during testing, working closely with development teams to resolve them. 
• Ensure compliance with regulatory requirements and security standards governing banking applications and systems. 
• Implement and enforce security controls, access policies, and data protection measures to safeguard sensitive information.