Housekeeping Supervisor
- Savanne
- Not disclosed
- Permanent
- Added 20/04/2024
- Closing 20/05/2024
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SO/Mauritius Bel Ombre is looking for young and fresh professional!
KEY RESPONSIBILITIES
- Oversee the implementation of room standards and procedures.
- Maintain So Sofitel Mauritius grooming standards.
- Recommended changes to these standards and training needs on an ongoing basis.
- Maintain a current and thorough knowledge of all room systems.
- Carries out daily inspection of rooms (occupied, vacant, arrival, out of order etc.) using standard checklist.
- Ensure daily inspections of hotel assets (vacuum cleaners, machines etc.)
- Open and close the shift and ensure effective shift hand over.
- Distribution and collection of keys.
- Solve employee grievances.
- Assist linen supervisor to conduct room linen inventories.
- Ensures Lost & Found items are handed immediately to the Housekeeping Coordinator.
- Direct task allocations and change according to volume and peak periods.
- Perform quality inspections.
- Prioritize VIP or difficult guests.
- Liaise with Housekeeping Coordinator for guest and hotel requirements.
- Co-ordinate special projects (e.g. stock inventories)
- Manage all special requests made by guests.
- Ensure consistency within the department.
- Ensure you have complete knowledge of hotel departments, service areas, layouts and facilities and the location of these.
- Supervise linen/guest supplies/chemical storage areas.
- Maintain adequate stock levels.
- Attends to VIP guest services and demands.
- Conduct shift briefings to ensure hotel activities and operational requirements are known.
- Report any maintenance request immediately to Housekeeping Coordinator and follow up for any delay to Chief Engineer.
- Perform other duties and assignments as directed by the immediate Superior / Head of Department from time to time.