Front desk secretary

We are looking for a Front desk secretary/Brand Ambassador for one of our clients.

Responsibilities:

• communicate effectively with all levels of practitioners and support staff concerning outputs
• finish activities, tasks, and projects in as-short-as-possible a time without sacrificing quality or compromising on the standards required for a particular output
• be pro-active and take initiative, and anticipating reactions to ensure successful outcomes
• be details and information oriented – persevering and being persistent until, and so that, there is progress towards achieving the necessary outcomes
• sort and make sense of large amounts of data and summarize in a form that assists in achieving outputs and makes feedback and reports comprehensible
• handle change and last-minute variations/inputs and to adjust projects and tasks accordingly
• abide by ENS financial disciplines, standard operating procedures/processes (SOPs), and Service Criteria (performance enhancement) requirements
• reinforce and coach others regarding the “ENS way” - embrace ENS culture and an intrinsic alignment to ENS vision and values
• ability to get things done (hands-on) without delegating tasks to outsourced suppliers or others when within the scope of own project/duties and area of responsibility
• provide feedback and inform team leader and impacted party(ies) regarding the status of outputs and decisions taken
• generate new ideas and solve problems (lateral thinking and creative approach) to obstacles and challenges in order to constantly improve standards and deliver excellence
• willingness and ability to work overtime and to travel to ensure the successful completion of a project/task whenever necessary

Knowledge and Skills:

• Matric or equivalent
• Relevant qualification(s)
• At least 2 years’ experience in same or similar role
• prioritisation skills, taking into account urgency and the importance of completing projects/tasks, with due regard to other factors such as the impact of relevant issues on the firm and team
• very strong IT skills, ability to use IT systems to support and increase own efficiency, as well as the ability to suggest and learn new systems
• strong administration and organizational skills to ensure high levels of productivity
• team player - willingness to assist with other teams’ functions, without necessarily needing to be asked
• attention to detail