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Front Office Officer

  • Black River
  • 10,000 - 20,000
  • Permanent
  • Added 04/03/2024 
  • Closing 03/04/2024

Veranda Tamarin is seeking for a passionate and talented Front Office Officer. Come and join our tribe !

 

Main duties:

Take part in training and implement accordingly
Keep his superior informed about all unusual matters concerning any plans affecting his/her area
Welcome Guests and prepare check-in & check out procedure for all guests
Conduct efficiently and effectively hotel visits and provide explanations to Guests with regard to room amenities and equipment
Accompany Guests in their room
Assist Guest in dealing with foreign currencies
Ensure proper delivery of all messages to Guests through porters
Follow-up on all Guests requests and complaints and provide feedback
Arrange with porter for collection of luggages upon departure of Guests and arrange whenever necessary, transport for Guests to airport
Coordinate Guests wedding and any other special events
Give relevant and up-to-date information to guest
Operate the telephone system
Collect Guests comments
Compile Guests preferences
Prepare guest’s invoice and receive payment for settlement of accounts before checkout
Prepare daily statement of revenue and submit with cash, cheque or credit card slips to accounts department
Handle cash float and keep records of all transactions with respect to the central safe
Ensure that all telephone charge slips are transmitted to cashier
Promote upselling
Responsible for the cash inventory allocated to her/him (i. e. daily check, declaring shortfalls and separate calculation of tips)
Ensure that all interfaces are running and all sales are booked to the guest ledger
Encashing cheques and bills of exchange in foreign currencies for hotel guests in accordance with the credit policy 
Booking of all sales before the day’s closing & daily closing of WINhms
Check all bookings / sales from all departments (telephone, garage, health club, etc.), reconcile and balance these with the sales report from the departments
All adjustments must be explained or appropriately documented
Know perfectly all emergency procedure, such as for fire, accidents, breakdown, alerts and calls to a doctor
Take requests for wake-ups and ensure that such calls are made
Know perfectly the characteristics of the hotel, the name, positions and responsibilities of each department head and each section head, extension telephone numbers and the use and location of equipment
Prepare daily events and forward to all departments
Obtain all the relevant information from the previous shift and pass this on to the next shift
Administor internal keys (restaurant, store, etc.)
Transfer information from registration cards to system and classify them
Compile daily revenue reports and any other ad hoc reports
Take regular part in meetings and shift handovers 
Responsible for orderly filing of all reports and documents
Comply with all the sustainability commitments and practices implemented within business units
Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society
Candidate's Profile:
  • 2 Years experience in a related position
  • Fluent both in English and French, a third language would be an advantage

Veranda Tamarin Hotel

Veranda Tamarin Hotel

 
  • Tamarin Bay, Royal Road, Tamarin, Mauritius, Tamarin, Mauritius

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