Front Office Manager

The Front Office Supervisor is responsible for the overall Guest Experience of the resort.

• Manage and monitor activities of all employees in the Front Office department making sure they adhere the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
• Maintain a professional and high quality service oriented environment at all times.
• Act as Supervisor on Duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
• Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests. 
• Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
•  Undertake full responsibility for Scheduling and Planning of the department.
• Undertake full responsibility for managing the property Management system for all billing, admin, reporting
• Monitor payment handling throughout the year.
• Supervise Upsell program at the Front Office and work as part of the Yield Management team to try and maximize revenue for the hotel.
• Work closely with the Housekeeping & Food & Beverages Departments to improve guest services and foster cross departmental communication.
• Coordinate daily activities with hotel management team on a daily basis.
• Hold regular department meetings, keeping staff informed of all activities in the hotel, reinforcing Standards of Excellence and promoting a strong team atmosphere and culture.

What we offer:

• Better work / life balance (evening shift ends at 8pm)
• Medical scheme, fully paid by the company
• Group Pension scheme + Group Life scheme
• Internal training & coaching programs

3-5 YEARS EXPERIENCE IN FRONT OFFICE DEPARTMENT IS ESSENTIAL
1-3 YEARS AT SUPERISORY LEVEL  IN A FIVE STAR HOTEL COULD BE ADVANTAGE