FRONT OFFICE - OFFICER

Greeting guests as they come in, managing the check-in and check-out process, answering questions and requests, and helping with administrative tasks at the front desk.

• Greet all guests and assist them with check-in and check-out

• Maintain a positive attitude and friendly demeanor

• Respond to all guest questions and requests

• Answer and forward phone calls

• Manage guest bookings and reservations

• Keep a tidy and orderly workspace

• Assist with administrative and clerical tasks as needed

 KEY COMPETENCIES

• 2+ years experience working in a hotel receptionist or guest services role

• High school diploma,certificate, MITD or suitable equivalent

• Proficient in Microsoft Office Suite and other necessary computer programs

• Solid written and verbal communication skills

• Fluency in English

• Ability to maintain a positive, friendly attitude even under high pressure

• Excellent organizational and multitasking skills

• Professional attitude and appearance