Customer Service Officer

Insurance customer service representatives required to provide a valuable connection between our valued customers and the product and services. The job is to handle all customer queries and complaints. They also need to provide prospective customers with detailed information about company products.

• Learning and understanding company insurance products and claims processes.
• Monthly reporting on all set KPI’s.
• Conduct telemarketing exercise as per set target.
• Quote and convert new business opportunities.
• Achieve sales, service and customer satisfaction metrics as agreed with your manager.
• Answering calls and responding to customer complaints and claims handling.
• Accessing customer accounts and policy schedules.
• Attain monthly renewal/retention rate.
• Providing customers with detailed information about policies and products.
• Support your team to achieve their goals, through sharing knowledge and developing expertise.
• Exceed customer expectations and achieve targeted customer NPS scores.
• Adhere to company quality and underwriting standard.
• Comply with the Financial Regulator’s.