Customer Service Agent

As a Customer Champion, you will be the first point of contact and you will use precise communication skills to answer incoming interactions and handle customers’ requests, complaints and other general information questions.

• Resolve customer enquiries by telephone, email or chat with a positive and service-oriented attitude
• Ensure responses are delivered to customers within agreed timescales
• Evaluate the nature of customers’ enquiry accurately and determine the appropriate action to be taken
• Analyse and interpret information given by the customer precisely
• Build sustainable relationships of trust through open and positive interactions with customers
• Ensure customer enquiries are clearly communicated to relevant Departments / third parties as per set procedure
• Follow through on customer cases
• Interact with inter-departments in a positive and service-oriented manner
• Respect the confidential or sensitive nature of customer enquiries
• Be up to date with internal procedures, products, and current promotions
• Ensure to have intuitive understanding of systems tools
• Carry out administrative work and ensure correct information is displayed on all documents
• Keep up to date the CRM (ticketing)