Café LUX Manager

The Café LUX* Manager will oversee and direct all the activities of the Café LUX* Outlet. The incumbent will direct the entire operation of the Café LUX*.

Main Responsibilities within Café LUX* Outlet:

1. Assist in overseeing the day to day operations and overall management of the outlet;
2. Plan and work according to budgets, maximise profits and achieve sales targets;
3. Ensure that standards of hygiene are maintained at all times and that the outlet complies with health and safety regulations;
4. Handle Guests complaints and queries;
5. Prepare regular weekly reports which include performance analysis documentations such as Sales report, forecast, budget, new happenings and Guest Satisfaction Comments;
6. Define yearly and monthly sales forecast;
7. Closely follow-up sales forecast and actual revenue, and take appropriate actions in order to exceed established sales targets;
8. Maximise the aesthetic appeal of outlet by the use of display;
9. Coach and train all Team Members, acting as a role model;
10. Provide full support to Team Members in their duties and responsibilities;
11. Ensure an active presence within the outlet, interacting with all Guests on a daily basis;
12. Provide hands-on support at all levels;
13. Organise stock and equipment, order supplies and oversee cleanliness of the outlet;
14. To optimise stock availability and control wastage. Develop and maintain systems to ensure efficient ordering and stock control and manage Team Member training in stock rotation and food care.

Qualifications:

• At least a National Certificate Level 4 in Restaurant and Bar Service or equivalent qualifications;
• Tertiary education at Advanced Certificate Level or Diploma majoring in Hospitality Management from a recognised institution.

Previous Performance:

• A minimum of 9 years of working experience in Food & Beverage operations preferably in a 5 star resort;
• A minimum of 3 years of working experience as Assistant Outlet Manager or Assistant Restaurant Manager preferably in a 5 star resort.

Other requirements:

• High levels of integrity;
• Passionate about service;
• Strong team management and leadership skills in order to lead motivate and develop subordinates;
• Creative and innovative;
• Proactive, dynamic, flexible and professional attitude with outstanding interpersonal skills and customer service skills;
• Organisational, financial and analytical skills;
• Ability to identify problems and provide solutions;
• Excellent verbal and written communication skills in both English and French languages. A third language will be a definite advantage;
• Sound knowledge of Micros;
• Willingness to work during odd hours, weekends as well as on public holidays;
• Valid driving license
• Valid Food Handlers’ Certificate;
• A clean certificate of character is a must.

(Management reserves the right to call only suitable candidates)