Assistant Outlet Manager

An Assistant Outlet Manager plays a crucial role in ensuring the smooth operation of a bar, restaurant, or retail establishment.

Their responsibilities involve supporting the Outlet Manager, coordinating staff, and maintaining high standards of customer service.

1. Business Support:

   • Assist the Outlet Manager in implementing business plans and achieving operational goals.
   • Handle day-to-day operations, including scheduling, cashiering, and loss prevention.
   • Provide store-level support functions such as maintenance and back-office tasks.

2. Staff Management:

   • Supervise and motivate staff, ensuring efficient service and adherence to safety protocols.
   • Handle people-related issues and maintain a positive work environment.

3. Customer Service:

   • Deliver excellent customer service by addressing inquiries, resolving complaints, and ensuring guest satisfaction.
   • Interact with customers and create a welcoming atmosphere.

4. Inventory and Financial Management:

   • Monitor inventory levels, order supplies, and minimize waste.
   • Assist in preparing budget reports and financial analyses.

5. Marketing and Promotions:

   • Collaborate with the marketing team to implement promotional strategies.
   • Organize events or campaigns to attract customers and boost sales.

6. Skills and Qualifications:

   • Relevant degree (e.g., Hospitality, Restaurant Management, Business/Administration).
   • Proficiency in Microsoft Word, Excel, and PowerPoint.
   • Familiarity with outlet menus, beer, spirits, wine, and Open Table systems.
   • Strong organizational skills and attention to detail.
   • Experience in marketing, digital technology, and team management.