Avacor Ltd is looking for an After Sales & Operations Assistant for its sister company WeSecure Ltd
MAIN FUNCTION:
The After Sales & Operations Assistant is responsible to ensure the liaison between the clients and the technical team in order to provide a professional level of aftersales service and ensure the smooth running of the operations.
DUTIES & RESPONSIBILITIES:
- Inspect electronic systems to evaluate, diagnose and troubleshoot systems and perform repairs as necessary. Perform accurate surveys.
- Establish the technical needs of the customers and suggest appropriate products & services.
- Answers inquiries and questions from customers related to ongoing use of products, maintenance requirements, operations, and other related information.
- Prepare the Sales Quotations for the After-Sales and follow-up with the clients.
- Maintain records of the customers, follow-up and manage closely the After-Sales Jobs.
- Travel to locations to inspect quality of work form the technical team.
- Process invoices with the Accounts Department after completion of Jobs.
- Do the utmost to achieve and exceed the sales targets.
- Manage complaints, bring solutions and report to the management.
- Provide purchase requirements for the after-sales operations.
- Provide Sales reports to the management (sales, opportunities, service, clients).
- Provide support for the Administration as and when required.
- Provide support to the Sales and Management with technical solutions, technical drawings, and suggest appropriate products & services.
- Assist with the implementation of new project and opportunities defined by the Management.
- Expand market awareness and promote the products, technologies, softwares and services of the company.
- Any other cognate duties.
SKILLS AND COMPETENCIES:
- Good written and verbal communication in French and English
- IT Literate
- Good time management skills
- Good analytical skills
- Ability to deal with persons of diverse background and build good relationships
- Attention to details
- Self-confident
- Active listener
- Quick learner
- Interest for new technologies
- Ability to work odd hours
- Ability to work under pressure
- Good Team Spirit
QUALIFICATIONS AND EXPERIENCE:
- At least 3 years’ experience in a similar role
- A previous experience in the security field would constitute an advantage
- A diploma or degree in Sales and Marketing or any other relevant field
Please note that a valid manual driving license is compulsory for this position as the candidate selected will have to travel over the island.