ALARM OPERATOR

NA

The Alarm Operator analyses and manages alarm triggering and technical signals that have been received by the monitoring centre softwares and tools.

Main Duties:

* Manage intrusion detection, access control and alarm systems.
* Monitor CCTV on client sites
* Process signals according to departmental procedures.
* Provide clear and concise information to the monitoring software.
* Place calls necessary to confirm an alarm.
* Trigger patrol intervention as needed and inform the Client.
* Contact the necessary authorities.
* Update the software and Collect feedback.
* Identify technical intervention needs and follow up with the Customer
* Receive and manage incoming client calls/request during non-office hours.

Knowledge & Experience:
* Minimum SC
* Physically fit
* High attention to detail
* Perfect command of computer tools, good typing speed
* At least one year experience in a call center desired (call reception)

Competencies:
* Collaborative work style
* Customer oriented
* Ability to listen and advise
* Analytical spirit for decision making
* Professional, positive demeanor
* Excellent communication Skills (Written and Oral)
* High sense of ethics and integrity
* Can work on Shift Hours