Shift Leader - Front Office

Provide guidance and leadership as the Shift Leader and ensure consistent quality of customer service is provided to all guests in accordance with Hilton Standards.

ESSENTIAL FUNCTIONS

• Greets and registers guests, providing prompt and courteous service.
• Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel.
• Upgrades guests as required.
• Promotes hotel services, amenities and upsells products to the guests.
• Taking account of the established service standard and Management guidelines.
• To offer our guests a friendly and efficient service at all times, taking account of the established service standard and management guidelines

QUALIFICATION

• University graduate or equivalent required.

EXPERIENCE 

• One year combined Front Office and Supervisory experience in hospitality or related industry preferred.