(MAU) Payroll Specialist I

Responsible for ensuring all aspects of the payroll cycle, including tax, benefits, wage attachments, etc. are processed, reconciled, audited and transmitted accurately and timely

DUTIES AND RESPONSIBILITIES

(other duties maybe assigned)

• Ensure accurate and timely processing of payroll impacting changes, tax forms, payments and payroll processing for assigned clients

• Responsible for quality control and auditing to ensure accuracy and low error or defect percentage

• Work with cross-functional internal partners to resolve client payroll matters and employee inquiries, providing on-going daily support and subject matter expertise

• Provide HR/Payroll support services to clients according to Dayforce contract, government compliance and business needs

• Create, update and review standard operating procedures and perform quarterly document reviews

• Have an “I own it” attitude about deliverables and projects from start to finish

• Manage client and consumer related tasks within the task management system ensuring all documentation is complete, accurate, and timely

• Proactively manage quarter and year-end payroll auditing

• Think and act ahead, spot opportunities and act accordingly and proactively Contribute to process improvements

STANDARD DUTIES AND RESPONSIBILITIES

• Achieve delivery of tasks in accordance with agreed schedules, procedures and standards

• Meet or exceed process KPIs

• Drive customer satisfaction by providing high quality of service

• Execute corrective and preventive action plans

• Record key delivery data for metrics purposes

• Aim at becoming a Subject Matter Expert in process

• Be an effective team player

• Proactively highlight risks

• Ensure that complaints are proactively escalated

• Seek and respond to development feedback

• Mentor & Coach new recruits in their process

Degree of Independence/Supervision required

• Will be formally supervised by Team Lead/Manager

• Promptly escalate exceptions to the Seniors/Team Lead/Manager

• Accountable for individual performance

Technical Competencies:

• Domain Knowledge (desirable – else, to acquire during provided training)

• Time Management and prioritization

• Business Communication Skills (written and verbal)

• Analytical and Reporting Skills

• Computer Literate (MS Word, Excel, PowerPoint, Outlook)

Behaviour Competencies:

• Quality Focus

• Results orientation

• Capacity to adapt to Change

• Initiative

• People Sensitivity

• Customer Orientation

• Teamwork & Cooperation

Education/Experience

• HSC Holder or Higher Education

• At least 1 year of work experience in an office environment (desirable)

Other Requirements

• Flexibility in terms of working hours (e.g. should be able to work CA and US hours)

• Ability to work overtime (Weekday/Weekend) during year end season and including Mauritius public holidays