L&D Manager

An exciting role has arisen for a passionate Learning & Development Manager to join the Human Resources team.

You will be responsible for overseeing the overall learning and development process across all departments, and to ensure the smooth and efficient coordination and delivery of learning and development activities.

 What will I be doing?

As the Learning & Development Manager, you will be responsible for performing the following tasks to the highest standards:

• Update the training notice board with all information on the situation in and out of the hotel as well as training information.

• Organize in coordination with the Human Resources Manager and Department Heads, approved cross trainings.

• Carry out talent programs according to brand standards.

• Assist to set up and maintain training and talent program policies.

• Develop and skillfully use learning resources, assist managers to improve management skills, and develop personal career development plans for high potential team members.

• Develop plans to conduct needs analyses and in-house training on a regular basis.

• Regularly keep training records.

• Develop tools and systems to ensure training and development programs meet hotel objectives.

• Ensure that training and development are integrated into business plans and budgets, and targeted goals are identified and monitored.

• Take part in the preparation and planning of the Training department’s goals and objectives.

• Prepare and manage the Training department’s budgets, monitor, analyze and report variations from the budget.

• Take part in team member performance reviews and set up development plans when required.

• Facilitate multiskilling.

• Manage the planning and delivery of orientation programs.

• Offer support and advice on personal development plans to team members under your supervision.

• Implement appropriate management practices that provide team members with motivation and communication.

• Provide information as required regarding training records and attendance.

• Assist all departmental trainers if necessary, with trainings.    

• Deal effectively with guests and workplace colleagues from a variety of cultures.

• Be aware of duty of care, and adhere to occupational health and safety legislations, policies and procedures.

• Adhere to the hotel’s security and emergency policies and procedures.

• Be familiar with property safety, current first aid and fire emergency procedures.

• Ensure that all team members have a complete understanding of and adhere to the hotel’s team member rules and regulations.

• Carry out any other reasonable duties and responsibilities as assigned.

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Learning & Development Manager, serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• University graduate.

• Minimum 5 years of related working experience in the hotel industry.

• At least 3 years of management experience and relevant training experience.

• Excellent command of written and spoken English and French to meet business needs.

• Solid knowledge of Learning & Development.

• Good communication skills.

• Good presentation and teaching skills.

• Good project management skills.

• Excellent coordination and organization ability.

• Willing to take challenge and capability to work under high pressure.

• Strong capability in leadership. 

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!