IT Officer

Provide first level support for all IT relevant tasks and generating Management Information reports. This is an entry level position.

• Resolving IT support requests from employees
• Answering employee questions regarding computer systems
• Gathering and analyzing data to diagnose problems with computer systems
• Changing configurations, settings and permissions to fix computer issues
• Installing new software and hardware drivers and updating existing ones as needed
• Updating employees on the status of their service requests
• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Generating management information reports.
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Providing technical support across the company (this may be in person or over the phone)
• Maintaining accounts for users
• Repairing and replacing equipment as necessary
• Testing new technology
• Training users on Microsoft products
• Participating in IT related projects
• Occasionally to assist Marketing department regarding website and social media.