IT Officer

Provide end user IT support for matters related to desktop/ laptop and peripherals: printer, telephone, mobile services and specific business applications

Join Eclosia Technology Services Ltd, company of the Eclosia Group, which is a well established Group of companies with a wealth of operations and customers across many different industries. You will have the opportunity to provide your support and knowledge to the companies of the Group. Please be informed that this position's title has recently been reviewed as Associate Engineer within the Client Services Team.

Profile

•Diploma in Information Technology; 

•Versatile on Microsoft Technology platforms;

• Related experience and training in troubleshooting and providing IT End User Support;

• Basic Knowledge of Networking and Exchange;

• Excellent customer service skills;

• Good diagnostic, problem solving and time management skills;

• Ability to grasp new processes, services and concepts quickly;

• Excellent written, verbal and interpersonal communication skills in both English & French

Responsibilities and Duties

• Provide end user IT support for matters related to desktop/ laptop and peripherals: printer, telephone, mobile services and specific business applications;

• Involve in basic network configuration and maintenance;

• Telephony: Installing and troubleshooting VOIP Phone and Configuring mobile services;

• Ensure Antivirus are up to date; troubleshoot and update;

• Manage IT Asset inventory;

• Assist in the preparation of IT Budget;

• Involve in IT Procurement process;

• Liaise with suppliers for quotation request and L2 technical support

Candidates are requested to send their application by latest on the 17th of May 2024.