SO/Mauritius Bel Ombre is looking for young and fresh professional!

KEY RESPONSIBILITIES

• Oversee the implementation of room standards and procedures.
• Maintain So Sofitel Mauritius grooming standards.
• Recommended changes to these standards and training needs on an ongoing basis.
• Maintain a current and thorough knowledge of all room systems.
• Carries out daily inspection of rooms (occupied, vacant, arrival, out of order etc.) using standard checklist.
• Ensure daily inspections of hotel assets (vacuum cleaners, machines etc.)
• Open and close the shift and ensure effective shift hand over.
• Distribution and collection of keys.
• Solve employee grievances.
• Assist linen supervisor to conduct room linen inventories.
• Ensures Lost & Found items are handed immediately to the Housekeeping Coordinator.
• Direct task allocations and change according to volume and peak periods.
• Perform quality inspections.
• Prioritize VIP or difficult guests.
• Liaise with Housekeeping Coordinator for guest and hotel requirements.
• Co-ordinate special projects (e.g. stock inventories)
• Manage all special requests made by guests.
• Ensure consistency within the department.
• Ensure you have complete knowledge of hotel departments, service areas, layouts and facilities and the location of these.
• Supervise linen/guest supplies/chemical storage areas.
• Maintain adequate stock levels.
• Attends to VIP guest services and demands.
• Conduct shift briefings to ensure hotel activities and operational requirements are known.
• Report any maintenance request immediately to Housekeeping Coordinator and follow up for any delay to Chief Engineer.
• Perform other duties and assignments as directed by the immediate Superior / Head of Department from time to time.