Fraud and Payments Executive

Rank Interactive, the digital arm of the Rank Group plc, stands as a leading global digital gaming company fuelled by top-tier talent and technology. Recognised through iconic brands, our products and our people, we bring entertainment to millions of people worldwide on various devices daily.

Operating with a multi-branded strategy, we offer online entertainment, bingo and slot gaming, along with a social gaming mobile experience, using a mix of proprietary and licensed software.

With offices in the UK, Gibraltar, Malta, Barcelona, Mauritius, South Africa, and Israel and approximately 8,000 employees globally; we unite people and entertainment across diverse digital channels.

Joining our high-performing and inclusive culture, you'll instantly become part of a team supporting our customer-facing initiatives.

Join our team as a Fraud and Payments Executive, playing a crucial role in safeguarding and optimizing company revenues through meticulous risk identification. Reporting to the Fraud and KYC Operations Manager, you'll lead efforts to provide a top-tier fraud prevention service, ensuring the highest standards in the industry.

Key Responsibilities:

• Conduct thorough reviews of new and existing accounts to identify potential fraud, promptly escalating observations to fraud analysts or Team Leads.
• Handle chargeback data entry, highlighting any notable observations during the process.
• Perform ongoing due diligence reviews for customer card or personal details changes.
• Take charge of primary manual payments approvals for Chaps & Transfers.
• Manage and resolve issues related to duplicate accounts, ensuring compliance with terms and conditions.
• Implement omnichannel fraud screening to enhance security measures.
• Screen and approve Credit/Debit Card and E-Wallet withdrawals.
• Conduct initial reviews of Missing Payments queries, escalating when necessary.
• Assist with ad hoc fraud queries or departmental requirements.
• Ensure closure of accounts within department SLAs and respond to customer emails promptly.
• Validate customers by gathering all necessary KYC documents in accordance with procedures.
• Whitelist devices and review linked accounts, maintaining vigilance in fraud prevention.
• Address Iocation-related user queries, email alerts, and daily breaches on device count.
• Conduct potential VIP account checks in line with policy guidelines.
• Collaborate closely with the customer contact center, providing support as needed.
• Uphold the company's commitment to the protection of young and vulnerable individuals, aligning with responsible gambling policies and procedures.

If you're ready to be a key player in fortifying our security measures and contributing to the company's commitment to responsible gambling, apply now to join our dynamic team.

• Experience within a customer service environment and/or fraud analysis
• Relevant experience within an online environment either with an operator or payments company or other relevant company
• Experience of working to strict fraud prevention related goals and objectives
• Experience of working with other operational departments
• Basic Microsoft office
• Relevant qualifications would be a distinct advantage

You’re probably wondering outside of a fun, exciting and varied role – what else do you get? You’ll get a fantastic salary combined with some leading benefits. Wellbeing@Rank is important to us too... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.

We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.

The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. 

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview. 

APPLY HERE: https://jobs.smartrecruiters.com/TheRankGroup/743999970236837-fraud-and-payments-executive