Welcome guests in the best possible manner, manage and optimize sitting, take care of guests’ restaurants booking and ensure upselling
Take part in training and implement accordingly | |||||||
Keep superior informed about all unusual matters concerning any plans affecting his/her area | |||||||
Be aware about the weekly/monthly roster and abide to it | |||||||
Take reservation for guests, check table reservation and escorts guests to their table and seats them and ensure guests are seated in allocated tables | |||||||
Converse with guests to obtain feedback and suggestion for improvement | |||||||
Identify any particular requirements customers may have | |||||||
Provide facilities to guests by supplying information on the restaurants | |||||||
Communicate guests’, visitors’ or repeaters’ preference of meals, drinks, cocktails and special requirements (e.g. allergies) | |||||||
Handle customer efficiently through appropriate interaction and action and/or referral to management | |||||||
Ensure that guests complaints are communicated to immediate superior | |||||||
Participate in Eco standard/sustainable responsibility set by the hotel | |||||||
Increase sales by making suggestions, answering guests’ questions about the theme evenings, à la carte” or menu and making use of suggestive selling techniques | |||||||
Ensure proper billing and cashiering is done as and when required | |||||||
Ensure energy saving (electricity, gas, water) | |||||||
Attend daily briefings and follow instructions from superiors concerning the daily planning of the outlet that he/she is assigned to work for | |||||||
Check and confirm all reservations and records them in the appropriate logbook | |||||||
Administer and work on guest History/ preferences and particular requirements | |||||||
Check if any special events happening daily | |||||||
Help waiters in their daily activities | |||||||
Comply with all the sustainability commitments and practices implemented within business units | |||||||
Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society |