Customer service agent (English & French) EST

CSR

The job that rocks :

• As part of our team, you will provide a premium telephone and email service to our customers: private customers, professionals and various partners
• You will identify the needs and priorities of customers, in order to offer an adapted solution to their expectations
• You will make quotes, manage negotiations until the reservation is validated and additional products are sold
• You will guide the customer throughout the booking process until the vehicle is picked up: modifications, cancellations.
• You will guide the customer throughout the rental period: various information, questions about the vehicle, extension, change of return location.
• You are available for the customer after the drop off of the car to answer questions and deal with any disappointments.

 The applicant of our dreams :

• With call center experience in both Voice and Non Voice channel
• Has or has had commercial training or initial experience in the field of sales or services (tourism, hotels, travel agencies)
• Has experience in customer relations 
• Is tenacious and persuasive, with a strong results orientation
• Excellent oral and written communication skills in french and englisch
• Good telephone skills and service orientation
• Demonstrates commitment and perseverance
• Is dynamic, rigorous and has a great capacity to adapt
• Is not afraid to work weekends and shifts