Customer Success Executive

Customer Success Executive

Job Summary:

Do you thrive on building client relationships and driving success? We seek a Customer Success Executive to manage accounts in the UK & Ireland, collaborate internally, and oversee entertainment clients. You'll also apply your sales skills for lead generation, data, and market research. 

Key Responsibilities: 

Client Management/Relationship Responsibilities:

• Build strong relationships with clients in UK & Ireland (via phone/email).
• Onboard new clients, ensure smooth transition & satisfaction.
• Act as a trusted advisor, addressing client needs and inquiries promptly.
• Collaborate with internal teams for optimal customer experiences.
• Manage entertainment client cohort, including website setup and event support (pre- & post-).
• Update social media channels relevant to client events.

Sales Responsibilities:

• Generate leads through targeted email campaigns.
• Maintain accurate and up-to-date customer databases.
• Assist with data analysis and competitor research within the ticketing industry.

Requirements:

Customer Success:

• 1-2 years of experience building relationships and providing excellent service to clients (call centre experience a plus).

Communication & Problem-Solving:

• Strong written and verbal communication skills in English.
• Ability to actively listen, solve problems, and advise clients.
• Comfortable with 360 degree communication

Analytical & Presentation Skills:

• Strong analytical skills with the ability to present data insights effectively.

Technical Skills & Knowledge:

• Proficient in Microsoft Office, with a focus on Excel for data analysis.
• Experience working with CRM (Customer Relationship Management) systems.
• Understanding of customer service principles and data protection practices.

Workstyle & Availability:

• Thrives in a fast-paced environment with multiple priorities.
• Flexible schedule including shifts, weekends, and holidays.

Applicants will need to demonstrate their knowledge &/or experience of the above areas during the interview process   

Work Environment:

• Full-Time Schedule: This is a full-time position requiring you to work five days a week, Monday through Saturday.
• UK Hours: The work hours will follow UK time, running from 12:30 PM to 9:00 PM daily.
• Plaine Lauzun Call Centre: You'll be based at our vibrant call centre located in the Industrial Zone of Plaine Lauzun, Mauritius.
• Commute Support: To help ease your daily commute, we offer commute assistance in certain regions of Mauritius (conditions may apply).

Compensation:

We offer a competitive salary, benefits package, overtime opportunities and prospects for career advancement. If you are a driven, results-oriented individual who is passionate about building client relationships and exceeding customer expectations, we encourage you to apply.

Company Overview:

At Servecalls Ltd., we're the bridge between offshore outsourcing and onshore results.

We are a leading provider of Business Process Outsourcing (BPO) services, dedicated to exceptional customer service for our clients.  Integrity, teamwork, and a commitment to excellence are core values at Servecalls. As a Customer Service Champion, you'll be an integral part of our team, with opportunities for growth and development.