Customer Champion

Rank Interactive, the digital arm of the Rank Group plc, stands as a leading global digital gaming company fuelled by top-tier talent and technology. Recognised through iconic brands, our products and our people, we bring entertainment to millions of people worldwide on various devices daily.

Operating with a multi-branded strategy, we offer online entertainment, bingo and slot gaming, along with a social gaming mobile experience, using a mix of proprietary and licensed software.

With offices in the UK, Gibraltar, Mauritius & South Africa and being part of a group with approximately 8,000 employees globally; we unite people and entertainment across diverse digital channels.

Joining our high-performing and inclusive culture, you'll instantly become part of a team supporting our customer-facing initiatives.

Are you ready to embark on an exciting journey as a Customer Champion? We are seeking passionate and enthusiastic individuals to join our dynamic team as the first point of contact for our valued customers. If you thrive in a fast-paced environment, love helping others, and are committed to providing exceptional service, then this is the perfect opportunity for you!

As a Customer Champion, you will be at the forefront of our customer interactions, ensuring their satisfaction and delight. Your key responsibilities will include:

• Resolve customer enquiries by telephone, email or chat with a positive and service-oriented attitude
• Ensure responses are delivered to customers within agreed timescales
• Evaluate the nature of customers’ enquiry accurately and determine the appropriate action to be taken
• Build sustainable relationships of trust through open and positive interactions with customers
• Ensure customer enquiries are clearly communicated to relevant Departments / third parties as per set procedure
• Apply systematic and logical thinking to solve complex issues
• Carry out administrative work and ensure correct information is displayed on all documents

The working hours are Monday to Sunday; 5 days out of 7 on shifts not exceeding 9 hours between 18:00-18:00

• Very good written and oral communication skills in English is a must
• Previous experience in customer service will be a definite advantage
• Comfortable to deal with inbound and outbound enquiries
• Very good listening and problem-solving skills
• Organization & reporting skills
• Ability to retain information effectively
• Ability to adopt a rational approach to customer cases
• Ability to maintain workflow on multiple ongoing tasks with attention to detail and the ability to prioritize
• Good mastery of Microsoft Office tools

You’re probably wondering outside of a fun, exciting and varied role – what else do you get? You’ll get a fantastic salary combined with some leading benefits. Wellbeing@Rank is important to us too... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.

We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.

The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. 

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.