Customer Service

• Participates in management of cocktails and various functions, in order to maintnain cordial guest relations.
• Organise weddings, honneymoon dinners and other events.
• Actively participates in and oversees the provision of excellent service to guests.
• Works cooperatively and jointly to provide quality seamless customer service.
• Advises clients and explain them policies and procedures for use of Hotel facilities.
• Converses with guests to obtain feedback and suggestions for improvement.
• Resolves problems or complains from clients through appropriate interaction and/or referral to Front Office Management.
• Is responsible for liaison between clients and the department management prior to and during events to ensure that facilities, equipment, physical setup and personnel provided meet the requirements of the events and the clients’ expectations.