Sales and Support Officer
- Plaine Wilhems
- Negotiable
- Permanent
- Added 09/06/2017
- Closing 09/07/2017
The mission of the Sales and Support Officer is primarily to engage with companies and on-board them with the CyberVadis solution, follow up with leads via SalesForce, providing support, guidance and satisfaction to customers with our services.
MISSION
Primarily to engage with companies and on-board them with the CyberVadis solution (Email, outbound and inbound calls)
Following up with leads assigned to you through Salesforce
Ensure the Satisfaction of companies using the solution (providing support and guidance)
Promoting the CyberVadis solution to international companies
CORE RESPONSIBILITIES
On-boarding and engaging companies undertaking the evaluation (primarily suppliers) by telephone
Providing support and guiding them through the evaluation process
Ensure that users’ expectations of CyberVadis are positive, ensuring companies’ participation and boosting response rates of campaigns
Participating in campaign launches, qualification of companies’ activities (prior to launching)
Participating in coordination of tasks and projects to improve company adoption, communication, awareness, and internal engagement processes
Additional responsibilities related to the function may be required
TECHNICAL SKILLS
At last 3 years experience of consultative sales or customer service in a B2B environment
Understanding of businesses and organizational structure, SAAS, B2B
Pre-Sales experience preferred but not a pre-requisite
Good knowledge of PowerPoint and Excel
ECOVADIS COMPETENCIES
Very strong oral and written communication skills
Team-spirit and ability to motivate
Strong client focus and strive for results
Attention to Detail and Quality
Able to think strategically and creatively whilst performing tasks
QUALIFICATIONS
A degree in a business or management related discipline, or international relations would be preferred, but applicants with other backgrounds and a demonstrated interest in IT Security will be considered
Must be fluent in English and another language (French, Spanish, Portuguese, Chinese, Japanese or any other)
Autonomous and self-driven
International Exposure or comfortable working in an international company
Willing to work in a start-up environment (it may be required to turn the hand to other tasks depending on the company needs)
This job description is not exhaustive. It may be required additional tasks depending on the manager requirements and the company itself
EcoVadis (Mauritius) Ltd
- Level 4, The Core, 62 Ebene Cybercity, Ebene, Mauritius