Essential Duties and Responsibilities

The following is a non-exhaustive list of duties:

• Supervise a team in the process of trade mark registration, intellectual property protection and related activities.
• Manage stakeholders both locally and internationally.
• Planning and coordinating all the activities of the department.
• Documentation of existing and to-be processes.
• To ensure proper customer support and feedback on the status of the various processes.
• To represent the company in court cases which will occur.
• To cross sell and upsell the company services to existing customers.
• To create business plan and actively be part of the marketing process for the growth of the company.
• Calculation of costs for various services offered by the company.
• Coaching and mentoring of employees (very important role).
• Ensure all management reports are produced on time and the required quality.

Supervisory Responsibilities

This role will have up to 10 FTEs to be directly managed, as such requires that the ideal candidate requires people management skills, being influential and can act as a mentor and role model for the team.

Degree of Independence/Supervision

• Requires minimal supervisions on the job. Independently works under broad supervision and can manage one owns time efficiently and that of the team.
• Follows principle of project/process management
• Perform hierarchical escalation only in situation of exception.
• Bachelor degree in Business Administration, Management, Project/Process Management, Operations Management, Sale/Marketing and/or similar qualification.
• Knowledge of the Mauritian customs/legal system will be advantageous
• At least 3 years’ experience in a team leader role.

Qualifications and Experience

A lesser qualification may be accepted if this is compensated by suitable demonstrable real world experience. Experience within a process driven operation in the BPO sector will be a definite advantage.

Skills

• Excellent planning skills.
• Moderate to expert level in MS Office Suite.
• Experience in business process management, implementation of KPI.
• Experience in selling services to international customers.

This role will be based in a fast paced, fact changing start-up type environment and as such requires an individual with exceptional skills in the following:

• Good team players
• Ability to deal with simultaneous tasks/projects
• Meticulous and detail oriented
• Flexible
• Articulate and Influential
• Good negotiator

We are looking for exceptional individuals to be part of the company transformation team in an exciting fast paced start up culture. Skills and experience are required, appreciated and valued but personality and character, intelligence and integrity will be paramount considerations. High maintenance, humorless, introvert or self-important individuals will not succeed in this position and should not apply. You should already be a self-starter, quick learner and have a solid ability to work independently and get things done.

Contract Type

This is a full time permanent position.