Responsible for the smooth running of the Front Desk Operations under the supervision of the Front of the House Manager

• Assist the Front of the House Manager and supervise day to day operations and ensuring standards are adhered to and maintained and team is customer oriented.
• Ensure that the Front of House teamwork with a sales focused attitude and are aware of sales opportunities within the hotel, and thus optimising revenue.
• Ensure a high level of communication is maintained between the Front Desk and all other areas of the hotel.
• Give information to different department with regards to (guest preferences, GSI etc)
• Actively solicit guest feedback and ensure accuracy of guest  profile( & Spot check)
• Ensure that team is fully aware of hotels’ products and facilities so as to provide correct information to clients
• Adhere to company credit policies to ensure all expected revenues are secured.
• Ensure daily shift hand-over are conducted in a professional and constructive manner and duty shift checklists are filled in correctly.
• Adhere to departmental operating expenses as laid out in the plan/forecast.
• Provide Front Office Manager feedback, record key inventory, rebate pre list
• Ensure all check in/check out are performed in a professional manner.
• Ensure staffing during peak time, (check out, during dinner & lunch time)
• Carry inventories for all front desk materials and make store request as necessary.
• Issue clients bill and ask to block pre-authorization where necessary.
• Adhere to flight delay policies.
• To charge clients for special items bought/broke or wedding or offered.
• Ensure all guest pay their bill upon check out and assist receptionist in problem solving.
• To be able to handle and take unexpected or walk in reservation during weekends
• To perform any cognate duty assigned by the Front of the House Manager