Digital Payment Representative

The role of the Digital Payment Representative is to provide support to customers using digital payment platforms.

Main Duties and Responsibilities:

• Product knowledge: Need to have a good understanding of the product (blink), including its features, benefits, and how it addresses customer needs.
• Identify the target audience for the product and understand their pain points and motivations to effectively tailor their sales approach.
• Register customer and assist to download the app, register with KYC and link bank account.
• Communication skills to effectively convey the value proposition of the product to potential customers.
• Establish trust, listen to customer concerns, and address them to build a positive rapport.
• Demonstrate persuasive selling techniques, highlighting the benefits of the product and showcasing how it can solve customer problems or improve their financial situation.
• Develop effective sales strategies, such as identifying key selling points, creating compelling sales pitches, call back and handling objections
• Provide excellent customer service. The promoter should be responsive, address customer queries promptly, and provide ongoing support when needed.
• Be persistence and resilience to handle rejections, setbacks, and overcome obstacles in order to achieve their sales targets.

Required Qualifications and Experience:

• Minimum good HSC
• Candidates with SC and ample experience in Customer Service or Sales can be considered
• At least one year of experience in a customer service / sales will be an advantage

Required Skills and Aptitudes:

• Good communication skills (both French and English)
• Team Player
• Sales and target oriented
• Ability to handle difficult customers
• Ability to work under pressure and support both planned and unplanned sales promotion
• Eye for details and ensure excellence in service and visibility
• Positive and can do attitude

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Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.