Bar Manager

Bar Manager

We are recruiting for a bar manager

Purpose of the Role:

Offer guests a friendly and efficient service at all times, as per standards Be the host and communicate with guests to achieve satisfaction, quality and high standards of service for customers

Increase bar sales & ensure on-going profitability and have knowledge of financial matters

Role Responsibilities:

•Take part in training and implement accordingly

•Keep superior informed about all unusual matters concerning any plans affecting his/her area

•Ensure proper grooming of all F &B staff as per hotel standards

•Report any complaints or any other problems that may arise

•Coach Team Members to develop their skills, maximise performance and provide career support

•Motivate and be proactive in encouraging team commitment and spirit

•Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction

•Give relevant and up-to-date information to guests

•Provide the maximum of services & attention during guest stay (anniversary/special diners/etc).

•Collect guests' comments

•Participate actively in Eco Standard/Sustainable Responsibility set by the hotel

•Promote upselling

•Minimize wastage

•Be proactive in maximising sales and generating revenue

•Ensure energy saving (electricity, water)

•Ensure that the Bar & Pool is running in an efficiently manner and proper service offered at all times

•Assist in setting the tone and help customers feel welcome

•Take positive action to meet department objectives and targets

•Assist in managing the financial aspects of the beverage operation, including operating the bar within the budget requirements, and successful identification of expense reduction through cost control

•Organise and record daily/monthly objectives review meeting

•Monitor proper guest service in the bar and pool

•Ensure that all administration procedures are strictly followed

•Ensure all guest requests, enquiries and complaints are responded promptly

•Liaise with F&B Executive for all operational tasks with all documents and reports on daily, weekly and monthly basis

•Check the quality of food delivered from the kitchen and beverages from bars

•Be fully aware of beverages benefits associated with brand loyalty card

•Input new ideas for service and products (according to Heritage guidelines)

•Ensure that procedures concerning recording of stock movements is adhered to

•Ensure security, functionality and proper handling of equipment and ensure that faults and defects are reported to Maintenance and auctioned without delay

•Ensure stock items in the bar are always within expiry date, mise-en place, Guest drinks and are served as per hotel’s standards

•Ensure that guest receive excellent service and magnifique experience at the bar

•Communicate pertinent information to the artists, (such as house count, VIP guests and menu changes)

•Delegate and manage distribution of workload effectively

•Prepare roster and seeing that it is abide to

•Undertake any other duties as and when required by management

•Ensure that the workplace remains clean and tidy and the safety of consumable goods by always respecting HACCP regulations

•Has full knowledge of the department’s menu and drink list

•Be aware of guests/visitors/repeaters preference of food and beverages

•Organise the work for the team, including the need to multi-skill in employees' job requirements, checks the quality and speed of waiter/waitress, bar-waiters/waitress & barman during service

•Ensure information is properly passed on to the team (Restaurant, Bar & kitchen briefings and debriefings, etc)

•Take part in monthly inventories and manages stocks under his/her responsibilities

•Analyse results and implements corrective actions as necessary

•Ensure that all stocks and supplies are requested on time, correct levels maintained and stored under optimum conditions

•Respect the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc)

•Be aware and participates in any functions held in the hotel

•Keep track of any overtime or casual labour daily

•Supervise attractive wine display in the bar on a daily basis

•Comply with all the sustainability commitments and practices implemented within business units

•Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society