Sales Coordinator

The role provides admin support to the sales team, managing client records, scheduling meetings, preparing reports, and coordinating follow-ups. It includes maintaining relationships, tracking performance, and identifying new business opportunities. Ensures smooth department communication.

Key Responsibilities:

• Provide administrative support to the sales team, including preparing reports, maintaining client records, and organizing documents.
• Assist in scheduling sales meetings, client calls, and events, ensuring the sales team is aligned and organized.
• Coordinate follow-up actions, ensure timely responses to clients, and track progress toward sales goals.
• Help in managing incoming leads, directing them to the appropriate sales executive, and ensuring follow-ups are done promptly.
• Act as a liaison between the sales team and other departments (e.g., reservations, marketing, operations) to ensure smooth communication and execution of sales efforts.
• Prepare and send out sales presentations, proposals, quotes, and contracts to clients.
• Ensure that sales team have the necessary materials and information for client meetings or calls.
• Assist in the coordination of events, including conferences, meetings, and weddings, by ensuring all details are organized and communicated to the relevant teams.
• Prepare and maintain sales reports, track KPIs, and analyze data to provide insights into sales performance.
• Monitor sales targets and provide regular updates on progress to the sales manager or director.
• Assist in gathering market intelligence to support the sales strategy.
• Maintain positive relationships with clients, ensuring high levels of customer satisfaction and contributing to repeat business.
• Update and maintain the client database, ensuring that all contact information is accurate and up-to-date.
• Ensure that important sales documents and client communications are stored correctly for future reference.
• Formulate and execute sales strategies that align with the hotel's goals and market conditions.
• Actively identify and pursue new business opportunities through calls, emails, and attending networking events. Monitor industry trends to spot potential clients.