Credit Controller

The Credit Controller is responsible for managing the hotel's credit policy, ensuring timely payment of outstanding invoices from customers, and maintaining healthy financial records.

Job Overview:

The Credit Controller is responsible for managing the hotel's credit policy, ensuring timely payment of outstanding invoices from customers, and maintaining healthy financial records. The role involves overseeing all credit transactions, resolving any billing issues, coordinating with clients regarding payment terms, and collaborating with the finance department to ensure the smooth functioning of financial operations. The Credit Controller will also monitor customer accounts, ensuring compliance with agreed payment terms, and minimizing financial risks.

Key Responsibilities:

• Monitor and manage the hotel’s accounts receivable by ensuring the timely collection of payments from corporate clients, travel agents, and individual guests.

• Review and approve credit applications, set credit limits for new and existing customers, and ensure compliance with the hotel's credit policy.

• Follow up on overdue invoices, send reminders, and handle any queries or disputes related to payments and billing.

• Maintain accurate records of all transactions, customer accounts, and aging reports.

• Work closely with the front desk, reservations, and sales departments to ensure that all customer billing information is up-to-date and correct.

• Prepare and reconcile daily, weekly, and monthly reports regarding credit balances and payment statuses.

• Ensure that all outstanding debts are followed up in a professional and timely manner to minimize bad debt.

• Report any irregularities, discrepancies, or potential issues in credit management to the Accountant.

• Prepare bad debt provisions and assist in writing off uncollectible debts when necessary.

• Ensure compliance with the hotel’s policies and procedures regarding credit, billing, and collection processes.

• Liaise with the finance team to ensure smooth credit management and integration of customer payments into the hotel's accounting system.

• Assist in audits and financial reviews as required by the Accountant.