Customer Contact Specialist

We are hiring Customer Contact Specialists for our Customer Support Team. In this role, you will be the first point of contact for clients, addressing inquiries, providing information, and offering solutions to ensure customer satisfaction. Strong communication and problem-solving skills are key.

Join Our Growing Team at Ebene Gate Mauritius as Customer Contact Specialist

Who we are ?

At Ebenegate, we provide financial solutions and support for people facing debt challenges. Our team offers clear, compassionate, and professional advice to help clients. From our office in Mauritius, we assist individuals in the UK by managing their financial recovery process, handling paperwork, and communicating with creditors, debtors, solicitors and other parties over phone or email to find the best solution for their situation.

Your Role

As a Customer Contact Specialist, you will be the first point of contact for clients who need help or have questions. Your role involves listening to their concerns, providing clear information, and ensuring they get the assistance they need.

This means:

• Answering customer queries via phone, email, and online chat.
• Helping clients understand their financial options and processes.
• Investigating issues and ensuring they are resolved quickly.
• Keeping accurate records of client interactions.
• Escalating complex issues to the right team for further assistance.
• Ensuring every client receives professional and excellent service.

What We’re Looking For

We are looking for individuals with:

• A Higher School Certificate (HSC)
• Diploma or Degree Holder (Business, Communications, or related fields are a plus but not mandatory).
• Strong communication skills in English (both written and spoken).
• A friendly and professional attitude.
• Good listening and problem-solving skills.
• The ability to stay calm under pressure and handle multiple tasks.
• Experience in financial services, debt recovery, or customer service (email/phone) is a plus.

 What’s in It for You?

• Attractive salary package with Bonus & shift allowance
• Basic Salary Starting Rs 25,000 to Rs 30,000 (Commensurate with Experience & Qualification)
• Flexibility to Work from home as per management schedule
• 9-day fortnight schedule: 1 day off every two weeks
• Rewards and recognition programs to celebrate your achievements
• Opportunities for professional growth and development
• Private Pension Scheme plan
• Subsidised Medical Insurance
• Employee Wellness: Sponsored Gym membership, etc.,

Work Schedule

• Customer Support (UK): 11:00 AM – 7:30 PM /12:00 PM – 8:30 PM / 1:00 PM – 9:30 PM / 2:30 PM – 11:00 PM
• Customer Support (Canada): 5:00 PM – 2:00 AM