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IT Infrastructure & Support Engineer

VALID Group
Full-time
  • Mauritius
  • Not disclosed
  • Posted Jun 22, 2026
  • Closing 22/07/2026
  • ICT / IT / Web
  • It Support
  • Infrastructure Engineer
  • System Administrator
  • Help Desk

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Job Description

What are we looking for?
We are looking for a proactive and self-motivated IT professional who enjoys solving problems, takes ownership of responsibilities, and can operate independently while collaborating effectively with colleagues across different regions and cultures.

Job Description

We are looking for a proactive and customer-oriented IT Support Specialist to join our team. The successful candidate will be responsible for providing technical support to end users, troubleshooting hardware and software issues, managing IT equipment, and ensuring the smooth operation of IT services across the organization.

Key Responsibilities:

  • User Support

  • Laptops

                M365

  • Mobile phones

  • Printers

  • Teams

  • VPN

  • Infrastructure

  • Windows Servers

  • Linux Servers

  • Active Directory

  • VMware

  • Backup systems

  • File servers

  • DNS/DHCP

  • Network troubleshooting

  • Procurement

  • Coordinate the procurement of IT equipment, including laptops, mobile devices and peripherals, following Corporate IT policies and manager approval workflows.

  • Asset Management

  • Maintain accurate IT asset inventory and lifecycle management.

  •            Microsoft client operational systems Installation and Configuration (W10+).

  •            Microsoft server operational systems Installation and Configuration (W2016+).

  •            Troubleshoot and resolve hardware, software, network, and connectivity issues.

  •            Familiarity with Google Workspace.

  •            Assist with Microsoft 365, email, and collaboration tools support.

  •            Linux OS Server configuration and administration (Ubuntu/RedHat).

  •            Active Directory, Domain Controller and GPO management.

  •            Bare Metal Server Deployments and Management (HP and Dell)

  •            Provide first and second-level technical support to end users.

  •            Patch and Backup management procedures.

  •            Maintain inventory of IT hardware and software assets.

  •            Coordinate with vendors and third-party support providers when required.

  •            Document incidents, service requests, and resolutions in the ticketing system.

  •            Monitor and maintain IT systems and infrastructure.

                 Participate in IT projects, deployments, and system upgrades.

  •            Ensure compliance with IT policies and security best practices.  

If you want this position to be yours, here is what we are looking for in a candidate:

  1. Diploma or Degree in Computer Science/IT or any relevant certifications.

    • CompTIA A+/N+ and Microsoft Certifications will be an advantage.

    • Experience in Office 365 and VMWare will be an advantage.

    • Knowledge in MAC will be an advantage.

    • 2+ years of experience in a similar position

    • Good knowledge of Windows operating systems and Microsoft 365.

    • Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).

    • Experience with Active Directory and user administration.

    • Familiarity with ticketing systems and IT service management practices.

    • Strong troubleshooting and problem-solving skills.

    • Excellent communication and customer service skills.

    • Good level of English (spoken and written)

    • Able to work under pressure and work with a team

    • Ability to prioritize

    • Available to travel

    • Experience supporting remote users and hybrid work environments.

What do we offer?

Join our team Valid in a global position, by entering technological and innovative projects within multicultural and multidisciplinary teams.

We have flexible hours and a hybrid working from home scheme to improve the work-life balance of our employees.

Join this great team and be part of our story!

Valid creates an inclusive environment for all employees. We are committed to building a company that reflects the diversity of the world that means fighting for equal opportunities based on a responsible and inclusive management of its human team with actions as non-discrimination concerning sex, age, race, sexual orientation, religion, education, social status, culture, or special needs such as illness or disability.