JOB SUMMARY

The Trainee Sales Admin will support the sales and administrative activities related to the Beverages and Food portfolio for Hotels, Independent Restaurants and Cafés at Earth and Ocean Limited. The Trainee Sales Admin is expected to develop a good understanding of the company's beverage and food range, market dynamics, customer requirements, and the organisation's objectives. The role also involves providing administrative support, maintaining sales records, preparing reports, and ensuring efficient coordination between customers and internal stakeholders.

DUTIES & RESPONSIBILITIES

1.     Administrative Duties

·                  Assist in resolving customer queries and complaints, and contribute to efficient customer service and sales operations.

·                  Receive and process customer orders submitted via email, WhatsApp, telephone, or through Sales Representatives.

·                  Create and process sales orders ensuring accuracy and completeness.

·                  Print and maintain order documentation and sales records.

·                  Prepare invoices for next-day deliveries following order preparation by the Store and Logistics teams.

·                  Register new customer accounts and maintain accurate customer information in the system.

·                  Amend customer orders based on stock availability and instructions received from Sales Representatives.

·                  Record, monitor, and escalate customer complaints to the relevant stakeholders.

·                  Ensure proper filing and maintenance of sales, customer, and administrative documentation.

·                  Produce reports on Missing items.

·                  Collaborate with Quality department for Clients issues and corrective actions.

·                  Ensure acknowledgement of any client issue and claim.

·                  Liaise with Purchasing for orders conformity and non-availability and solutions to be established.

2.    Sales Support Tasks

·                  Assist in the execution of sales activities and initiatives to support business growth.

·                  Maintain regular communication with customers regarding orders, deliveries, and enquiries.

·                  Inform customers promptly of pricing changes, product unavailability, order delays, or other relevant updates.

·                  Promotion and upselling of products.

·                  Communicate available alternatives or substitute products to customers when required.

·                  Welcome and assist walk-in customers, including those collecting orders from the premises.

·                  Deliver a high standard of customer service and contribute to customer satisfaction and retention.

·                  Support the achievement of sales targets through effective customer follow-up and coordination.

·                  Work together with the sales team to devise strategies for more achieving sales target.

3.    OTHERS

·                  Any other cognate duties as may be necessary in the circumstances and/or required by the employer.

CANDIDATE’S PROFILE

Qualifications Required

·                  Fresh graduate.

·                  Diploma in Sales & Marketing.

Key competences (Knowledge, Skills, Attitudes, Behaviours)

·                  Key competences (Knowledge, Skills, Attitudes, Behaviours):

·                  Having a clean Morality Certificate.

·                  Possess good communication skills including oral, written and interpersonal.

·                  Good organization skills and Result oriented.

·                  Teamwork and collaboration.

·                  Problem analysis and assessment.

·                  A high level of discretion and confidentiality is also required.