Job Responsibilities:

1. Work with customers and partners to identify and resolve issues.

2.    Troubleshoot system, network, and software issues.

3.    Targeted monitoring – Proactive Mail

4.    Respond to inquiries by phone (Aircall), email and ticket management tool (Salesforce)

5. Installing and configuring hardware and software.

6. Speaking to customers to quickly get to the root of their problem

7. Providing timely and accurate customer feedback.

8. Talking customers through a series of actions to resolve a problem.

9. Following up with customers and partners to ensure the problem is resolved.

10.Supporting the roll-out of new applications.

11. Ability to provide step-by-step technical help, both written and verbal

12. Documentation of procedures and drafting of relevant reports

Qualifications:

• Degree in Computer Science or Information Technology.

Skills:

• Knowledge in Linux and Windows
• Good understanding of computer systems.
• Compulsory knowledge in computer network.
• Basic knowledge in SQL.
• Scripting Capabilities (PowerShelland javascipt)
• Familiarity with remote desktop applications and help desk software
• Excellent problem-solving and communication skil
• Fluently speaking and writing in English and French

WE OFFER YOU:

A dynamic and caring work environment 

A very motivating overall salary that values your knowledge and skills.

A Private pension Scheme

A Personal Accident Insurance as well death on gratuity insurance.