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Customer Success Champion

Servecalls Ltd
Full-time
  • Port Louis
  • Rs 21,000 – Rs 30,000
  • Posted Jun 17, 2026
  • Closing 17/07/2026

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Job Description

Ready to take the next step? Submit your application through MyJob or by email to [email protected]

Key Responsibilities: 

Be the Servecalls Hero for Every Customer:

  • Respond promptly and professionally to inquiries via phone, email, and live chat, ensuring clear and accurate information is delivered – after all, at Servecalls, informed customers are happy customers!

Resolve Customer Challenges with Servecalls Savvy:

  • Actively listen to customer concerns, investigate issues thoroughly, and propose effective solutions or recommendations. We don't just answer questions, we empower customers!

Champion Customer Success - The Servecalls Standard:

  • Maintain detailed records of all customer interactions and transactions to ensure seamless experiences. At Servecalls, exceptional service is the foundation for every interaction.

Foster Teamwork and Loyalty - The Servecalls Spirit:

  • Collaborate effectively with colleagues across departments to guarantee customer satisfaction and build lasting relationships. We believe happy teams lead to happy customers!

Embrace Continuous Learning - The Servecalls Advantage:

  • Proactively participate in training opportunities and leverage resources to stay current on product knowledge and best practices in customer service. We are all about continuous learning. 
 

Requirements:

  • 1-2 yrs Customer Service (Call Centre preferred): You've got the experience to solve customer mysteries.
  • English Master (written & verbal): Clear communication is your superpower.
  • Problem-Solving Pro: Untangle customer challenges with ease.
  • Data Guardian: Keep customer info safe, no exceptions.
  • Multitasking Marvel: Thrive in a high-volume environment, efficiently handling multiple tasks simultaneously.
  • Tech wiz: Conquer MS Office & customer service tools.
  • Shifting Sands: Flexible schedule (shifts, weekends, holidays) Work hours: 12:00 PM - 9:00 PM UK Time

 

Work Environment:

  • Full-Time Schedule: This is a full-time position requiring you to work five days a week, Monday through Saturday.
  • UK Hours: The work hours will follow UK time, running from 12:00 PM to 9:00 PM daily.
  • Hi-Tech Centre (Point Aux Sables): You'll be based at our vibrant call centre located at Point Aux Sables, Mauritius.
  • Commute Support: To help ease your daily commute, we offer commute assistance in certain regions of Mauritius (conditions may apply).

Compensation:

We offer a competitive salary, benefits package, overtime opportunities and prospects for career advancement. If you are a driven, results-oriented individual who is passionate about customer service, we encourage you to apply.

Company Overview:

At Servecalls Ltd., we're the bridge between offshore outsourcing and onshore results.

We are a leading provider of Business Process Outsourcing (BPO) services, dedicated to exceptional customer service for our clients.  Integrity, teamwork, and a commitment to excellence are core values at Servecalls. As a Customer Success Champion, you'll be an integral part of our team, with opportunities for growth and development.