Job Purpose/Summary

The payroll analyst will be responsible for coordinating the payroll process with different stakeholders involved in Global Payroll Outsourcing. He/She will act as the main point of contact for communication with stakeholders involved and will work on resolution of issues/concerns that may be raised at any point in the process.

Roles and responsibilities

• Monitor closely project deliverables daily, ensuring all tasks are completed on time.
• Validate input and output source data.
• Ensure timely, clear communication, escalation to required parties to ensure on time delivery.
• Ensure accuracy of data before output delivery.
• Participate in project calls.
• Maintain and update issue logs.
• Adhere to all Risk & Compliance procedures in line with company and the client's expectations.
• Adhere to GDPR and Data Protection Act.
• Ensure project reports and SLA& KPI reports are updated.
• Escalate issues to reporting line as and when required.
• Deliver ad hoc tasks related to the process.

Qualification and Work Experience

• Minimum Higher School Certificate (HSC).
• Work experience in global payroll and/or experience in working with international customers will be a definite advantage.

Skills & Competencies

Technical Skills

• Good knowledge of Excel.
• Strong analytical skills.
• Good problem-solving skills.
• Ability to ensure timeliness and completion of assignments.

Behavioral Competencies

• Good communication skills (verbal and written in English).
• Demonstrated accountability for results.
• Strong customer service orientation.
• Ability to work collaboratively within a team and interact effectively with customers.
• Good interpersonal and organizational skills.

Important

• Willingness and ability to cover UK hours (12:00 to 20:30 Summer UK season)
• Ability to work overtime when required