Summary of Role

The payroll analyst will be responsible for coordinating the payroll process with different stakeholders involved in Global Payroll Outsourcing. He/She will act as the main point of contact for communication with stakeholders involved and will work on resolution of issues/concerns that may be raised at any point in the process.

Job description

Roles and responsibilities

• Monitor closely project deliverables daily, ensuring all tasks are completed on time.

• Validate input and output source data.

• Ensure timely, clear communication, escalation to required parties to ensure on time delivery.

• Ensure accuracy of data before output delivery.

• Participate in project calls.

• Maintain and update issue logs.

• Adhere to all Risk & Compliance procedures in line with company and the client's expectations.

• Adhere to GDPR and Data Protection Act.

• Ensure project reports and SLA& KPI reports are updated.

• Escalate issues to reporting line as and when required.

• Deliver ad hoc tasks related to the process.

Job requirement

Qualification and Work Experience

• Minimum Higher School Certificate (HSC).

• Work experience in global payroll and/or experience in working with international customers will be a definite advantage.

Skills

• Good communication skills both verbal and written (English).

• Demonstrate accountability for results.

• Good customer service skills.

• Ability to work and interact within a team and with customers.

• Good knowledge of Excel.

• Good Analytical skills.

• Good Problem-Solving Skills.

• Ensure timeliness and completion of assignments.

• Good interpersonal and organizational skills

Important

• Willingness and ability to cover UK hours (12:00 to 20:30 Summer UK season)

• Ability to work overtime when required