Shop Supervisor Job in Plaines Wilhems | Hobbyworld

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Full-time

Job Description

Operations Management: Ensures the store is clean, organized, stocked, and running smoothly — core duties of a supervisor.
Customer Service: Handling enquiries, complaints, and encouraging upselling shows a balance of service and sales focus.
Team Leadership: Supervising, motivating, training, and mentoring staff is central to a supervisory role.
Inventory Control: Monitoring stock, coordinating with suppliers, and minimizing loss are critical for profitability.
Cash Handling: Overseeing registers and reporting sales ensures financial accountability.
Compliance & Safety: Enforcing health, safety, and security guidelines reflects responsibility and risk management.
Performance Management: Conducting evaluations and supporting HR tasks shows involvement in staff development.
Brand Standards: Maintaining displays and presentation ties directly to customer experience and brand image.
To perform any other cognate duties as may be assigned by higher Management. Note: This role may require working on weekends, public holidays, and evenings, and involves extended periods of standing and occasional lifting of stock

Qualifications

- Higher School Certificate (HSC) or Diploma in Retail Management, Business Administration, or related field.

- Minimum of 3 years’ experience in a similar supervisory position within retail.

Knowledge & Technical Competencies

- Strong understanding of retail operations and inventory management.

- Proficiency in point-of-sale (POS) systems and basic MS Office tools (Excel, Word).

- Knowledge of sales techniques, merchandising, and loss prevention strategies.

- Ability to prepare and interpret sales and stock reports.

Behavioral Competencies

- Polite, professional, and customer-focused disposition.

- Strong leadership and team management skills.

- Excellent communication and interpersonal abilities.

- Problem-solving mindset with attention to detail.

- Ability to work under pressure and adapt to changing priorities.