Join our dynamic team at the forefront of customer service excellence! We are excited to offer a part-time opportunity for a skilled Back Office - ''Gestionnaire'' fluent in Spanish to support our operations in the bustling Plaines Wilhems region.

As a Back Office  ''Gestionnaire'', you will play a pivotal role in ensuring smooth and efficient service delivery to our Spanish-speaking clientele. You will be responsible for managing documentation, processing inquiries, and maintaining accurate records. Your attention to detail and organizational skills will be crucial in helping us enhance customer satisfaction while fostering a positive work environment.

Key Responsibilities:

• Handle customer inquiries and administrative tasks effectively.
• Maintain databases and record customer interactions.
• Collaborate with cross-functional teams to ensure timely resolution of issues.
• Conduct quality checks to ensure compliance with our service standards.
• Support the training of new team members on processes and tools.
• KYC / KYB - Compliance Check

Who You Are:

You are ambitious and eager to contribute to a thriving team. Your fluency in Spanish, coupled with strong communication skills, allows you to connect with customers and colleagues alike. A background in customer service or administration is preferred, and your ability to multitask while staying organized sets you apart.

Why Work With Us?

We value inclusivity and teamwork, offering a supportive environment where your contributions truly matter. This role provides flexibility with part-time hours, allowing you to achieve a better work-life balance while gaining valuable experience in the Call Center/BPO sector. Join us in our mission to deliver exceptional service and make a difference in the lives of our customers.