KEY RESULT AREAS

1. Directs and controls all subordinate staff to ensure that all day to day operational matters are handled on time and guest expectations are met.

2. Provides guidance and assistance to the outlet employees helping them in the execution of their duties and responsibilities.

3. Oversees the service standards in the outlet ensuring that they conform to the requisite standards and meet or exceed customer expectations.

4. Liaises with the kitchen, stewarding, bars, housekeeping and engineering to ensure that the operation runs smoothly in areas of joint responsibility.

5. Assists in the planning and execution of promotional activities as directed.

6. Maximises revenue in the outlet and the beach by implementing upselling procedures.

7. Assists in monitoring and controlling the financial performance of the outlet controlling costs and expenses.

8. Assists in monitoring and controlling the hotel’s OE inventory and participates in inventory taking.

9. Conducts frequent front and back of house checks ensuring mise-en-place, service procedures, standards of cleanliness and hygiene, repair and maintenance, employee grooming and manning levels are in order and takes appropriate action where necessary.

10. Assists in the maintenance of efficient administration preparing and submitting reports on time as directed.

11. Assists in the selection, training and evaluation of subordinate employee.

12. Coaches, counsels, disciplines and develops subordinate employees.

D. GENERAL

1. Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.

2. Performs additional duties as directed by supervisors.

3. Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.

4. Is fully conversant with all health and safety, fire and emergency procedures.

5. Maintains a high standard of personal hygiene, dress, uniform, and body language.

6. Is polite and professional in any situation where the image or regulation of the hotel is represented.

7. Attends meetings and training as required by supervisors.

8. Ensures that all activities are carried out honestly, ethically, and within the parameters of local Law.

9. Interacts with guests actively soliciting feedback.

E. PERFORMANCE EVALUATION CRITERIA

1. Achievement of the goals and objectives of the outlet

2. Quantity and nature of guest comments and complaints

3. Staff training and development

4. Financial performance of the outlet.

Qualification

1. Technical certificate or diploma

2. Sound organisation skills

3. Sound Leadership and Motivational Skills

4. Able to handle demanding workload