Job Purpose
The Porter will be responsible for providing a warm welcome to guests upon arrival, assisting with luggage handling, maintaining the cleanliness of front office areas, and ensuring a smooth arrival and departure experience for all guests.

Key Responsibilities

Guest Sevice

• Welcome guests upon arrival and inform relevant departments of guest arrivals.
• Open vehicle doors for guests upon arrival at the hotel. 

Luggage Handling

• Unload guests' luggage from vehicles and attach luggage tags for identification.
• Escort guests to their rooms and deliver luggage promptly.
• Collect and transport luggage from guest rooms upon departure.
• Maintain accurate records of all luggage and items stored in the luggage room.
• Assist guests with luggage during their stay, including room changes and special requests. 

Materials & Equipment Handling 

• Ensure luggage trolleys are clean, safe, and in good working condition.
• Maintain cleanliness and tidiness of the lobby area and luggage room at all times.
• Report any maintenance issues or damaged equipment to the relevant department.

Requirements

• Previous experience in hospitality or guest service is an advantage.
• Good communication and interpersonal skills.
• Customer-oriented with a positive attitude.
• Physically fit and able to handle luggage safely.
• Ability to work flexible hours, including weekends and public holidays.