Job Summary

Therapists are responsible for delivering exceptional treatments to guests of the spa in line with ESPA and Hotel brand standards, whilst maintaining excellent five star client care, cleaning standards and grooming.  Responsible for revenue generation through retail, up selling and cross sales to other business centres in the spa.

Key Duties and Responsibilities

• Responsible for achieving retail sales targets as set by the Spa Operations Manager.
• Ensure aftercare recommendations are made at the end of every treatment, linking with client concerns and offering to prepare products at reception for purchase.
• Encourage clients to return to the spa by recommending an ongoing treatment programme and cross selling the other business centres in the spa.   Maintain a sound knowledge of all treatments, packages and any promotions.
• Participate in demonstrations/ events as required.
• Ensure that daily sales figures are accurately recorded

• Maintain a high standard of appearance and personal hygiene as laid down by the Spa Operations Manager.
• Always be punctual and prepared in advance of treatments.
• Support all departments in the spa including covering reception and spa attendant duties as and when required.
• Must adhere to training as set down by the Head Therapist and attend all training courses as deemed necessary.
• Perform all treatments at an exceptional standard, as per the ESPA protocols and standards taught in training, whilst tailoring to the client’s specific needs.
• Update own knowledge of products and treatment brand standards, outside of formal training by ESPA and Head Therapist.
• Carry out an in-depth consultation with each client prior to treatment, ensuring medical history and concerns are identified.
• Protect the guest experience by moving quietly around the treatment room and in corridors.
• Use the correct quantities of products as specified by the manufacturer and not exceed that amount.
• Maintain linen and product levels in the treatment rooms, ensuring trolleys are stocked, clean and organised as per the spa standards.

• Follow treatment room opening and closing procedures correctly, reporting any maintenance issues to the Head Therapist.
• Maintain the highest standard of guest service by following ESPA protocols and displaying genuine care and attention to detail.
• Consistently record guest preferences, accurately updating guest profiles and communicating any relevant information to colleagues.
• Ensure confidentiality at all times including data protection, medical details and any information provided in confidence by the client.
• Report any guest complaints to the Duty Manager so that they can be handled promptly and effectively.
• Perform all treatments in a professional, hygienic and safe manner for all clients, updating knowledge and training regularly.
• Responsible for the cleanliness, sterilisation and hygiene of all equipment, products and linens in the treatment and preparation areas, following ESPA protocols.
• Day to day responsibility for equipment, products, cleanliness and hygiene of the treatment and preparation areas.
• Act responsibly at all times in relation to personal safety along with the safety of colleagues and guests of the spa.
• Support the Spa Attendants where required in maintaining cleanliness and hygiene in the spa facilities.

Skills, Experience & Educational Requirements

• Certificate in Massage therapy.
• Minimum of 2 years of experience in spa.
• Fluent in English and French (writing and spea