Our client, operating in Africa and starting its business in Mauritius, is looking for tracking officers who are ready to work on a shift system, from 08h30 to 17h30 and from 14h00 to 22h30. 

Purpose of the role

·      Monitoring of trucks and buses 24hours locations by GPS system and responding to customer (Company) request through email and Phone.

Key Responsibilities

·      Ensure tracking of truck locations by GPS system on route as scheduled.

·      Identifying on-road exceptions and taking immediate remedial action (communicating to drivers on route).

·      Ensure shift work.

·      Monitor vehicles

·      Update on truck position

·      Report on any discrepancies on the system

·      Respond to call request

·      Update position of vehicles daily

·      Maintain a breakdown report

·      Reduction of delays through follow up calls

·      Ensure calls to tracking are responded to on a 24hr basis

·      Report on drivers not adhering to company regulations

·      Daily position

·      Returning trucks report

·      Bus discrepancies on tms

·      Violations caused by drivers

·      Matrix reporting

Profile requirements

·      Bachelor’s Degree/Diploma in Information Technology or related course.

·      1 year experience in working in a tracking office.

·      Excellent communication and analytical skil

·      Business Understanding:

§  Understand systems used to track vehicles

§  Understand the level of reporting in case of an emergency

§  Understand company policies to be followed by drivers

Functional Skills:

·      Tracking of truck/bus locations by GPS system.

·      Monitoring truck/bus driver performance.

·      Reporting of any event and follow up with drivers.

Generic Skills:

·      Microsoft office

·      Computer basic skills

Behavioral Skills:

·      People management

·      Analytical

·      Attention to detail

·      Time management

·      Communication

·      Flexibility

We reserve the right:

§  To call only the shortlisted candidates for interview.

§  Not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.