Job Description

TotalEnergies Mobility Services International Ltd (TEMSI) is looking for a YEP Trainee for the IT Administration Department. The YEP trainee with be under a contract of 1 year with the Company with possibility or not to be employed permanently after the traineeship.

SCOPE

The role of the IT Administration Department is to provide technical support to users, on-site, in person by phone, e-mail and remotely when required, and install, support, monitor, maintain, repair, update, upgrade and manage ICT hardware, software, telephony systems, networking equipment, firewalls, audio-visual, peripheral equipment and cabling.

KEY RESPONSIBILITIES

·        Assisting with diagnosing and fixing hardware/software issues under supervision.

·        Helping staff with login problems, printer setups, and basic application use.

·        Observing server and network performance, reporting irregularities to senior staff.

·        Assisting in applying antivirus updates, learning about firewalls, and practicing safe IT policies.

·        Installing and configuring operating systems, applications, and updates.

·        Recording troubleshooting steps, system changes, and user requests for future reference.

SKILLS, QUALIFICATIONS & EXPERIENCE

· Bachelor's degree in computer science, information technology or certification, with strong networking and security knowledge.

· Experience with IT systems, result oriented, excellent oral and written communication skills.

· Knowledge of helpdesk software and remote-control tools.

· Good knowledge of MS Windows, Active Directory, Office 365 and cloud infrastructures system administration.

· Troubleshooting skills. knowledge of best practices and system security.

· Ability to work in a team and maintain customer satisfaction.