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line-height: 1.22727;\">Dans le cadre d’un contrat à durée déterminée et rattaché(e) à la Direction Financière, en votre qualité d’Agent de Recouvrement, vous renforcez l’équipe Recouvrement dans un contexte de déploiement de la facturation électronique, réforme structurante qui mobilise les équipes de gestion du poste client. Vous assurez le suivi des clients en situation d’impayé, tout en garantissant une communication efficace avec nos partenaires.\u003C\u002Fp>\u003Cp style=\"margin: 0px; padding: 1em 0px 0px; border: 0px; font-family: inherit; font-size: calc(0.916667em); font-style: inherit; vertical-align: baseline; line-height: 1.22727;\">\u003Cspan style=\"margin: 0px; padding: 0px; border: 0px; font-family: inherit; font-style: inherit; vertical-align: baseline; font-weight: 700;\">Missions principales :\u003C\u002Fspan>\u003C\u002Fp>\u003Cp style=\"margin: 0px; padding: 1em 0px 0px; border: 0px; font-family: inherit; font-size: calc(0.916667em); font-style: inherit; vertical-align: baseline; line-height: 1.22727;\"> \u003C\u002Fp>\u003Cul style=\"margin: 0px; padding: 0px; border: 0px; font-family: inherit; font-style: inherit; vertical-align: baseline; list-style: disc;\">\u003Cli style=\"margin: 0px; padding: 0px; border: 0px; font-family: inherit; font-style: inherit; vertical-align: baseline;\">Gérer les activités de Back Office Recouvrement (encaissements, promesses de paiement, litiges de premier niveau, mises à jour des dossiers).\u003C\u002Fli>\u003Cli style=\"margin: 0px; padding: 0px; border: 0px; font-family: inherit; font-style: inherit; vertical-align: baseline;\">Accompagner le déploiement de la facturation électronique sur le périmètre B2B : fiabilisation des données de facturation clients, traitement ou affectation des rejets et anomalies, support aux clients dans la transition.\u003C\u002Fli>\u003Cli style=\"margin: 0px; padding: 0px; border: 0px; font-family: inherit; font-style: inherit; vertical-align: baseline;\">Assurer la relance multicanale (téléphone, mail) des clients entreprises en situation d’impayé.\u003C\u002Fli>\u003Cli style=\"margin: 0px; padding: 0px; border: 0px; font-family: inherit; font-style: inherit; vertical-align: baseline;\">Contribuer à la gestion du risque client financier en lien avec les équipes concernées (Credit Management, ADV, Commerce).\u003C\u002Fli>\u003Cli style=\"margin: 0px; padding: 0px; border: 0px; font-family: inherit; font-style: inherit; vertical-align: baseline;\">Entretenir une relation fluide avec les partenaires internes et externes.\u003C\u002Fli>\u003Cli style=\"margin: 0px; padding: 0px; border: 0px; font-family: inherit; font-style: inherit; vertical-align: baseline;\">Participer au reporting de l’activité (suivi des encours, tableaux de bord, KPIs de recouvrement)\u003C\u002Fli>\u003C\u002Ful>\u003Cp style=\"margin: 0px; padding: 0px; border: 0px; font-family: inherit; font-size: calc(0.916667em); font-style: inherit; vertical-align: baseline; line-height: 1.22727;\"> \u003C\u002Fp>\u003Cp style=\"margin: 0px; padding: 1em 0px 0px; border: 0px; font-family: inherit; font-size: calc(0.916667em); font-style: inherit; vertical-align: baseline; line-height: 1.22727;\">\u003Cspan style=\"margin: 0px; padding: 0px; border: 0px; font-family: inherit; font-style: inherit; vertical-align: baseline; font-weight: 700;\">Contrat à durée déterminée de 6 mois.\u003C\u002Fspan>\u003Cbr>\u003Cspan style=\"margin: 0px; padding: 0px; border: 0px; font-family: inherit; font-style: inherit; vertical-align: baseline; font-weight: 700;\">Shift : la clientèle est située dans la Zone Caraïbes et pourrait nécessiter des horaires décalées\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fsection>\u003Csection class=\"__bloc_content\" style=\"margin: 0px; padding: 1rem 0px 0px; border: 0px; font-family: SfrRegular, sans-serif; vertical-align: baseline; color: rgb(0, 0, 0);\">\u003Cspan class=\"subtitle\" style=\"margin: 0px 0px 1rem; padding: 0px; border: 0px; font-family: SfrBold, sans-serif; font-size: calc(0.916667em); font-style: inherit; vertical-align: baseline; line-height: 1.22727; display: block; width: 1088.44px; text-transform: uppercase;\">Le Profil\u003C\u002Fspan>\u003Cp style=\"margin: 0px; padding: 0px; border: 0px; font-family: inherit; font-size: calc(0.916667em); font-style: inherit; vertical-align: baseline; line-height: 1.22727;\">\u003Cspan style=\"margin: 0px; padding: 0px; border: 0px; font-family: inherit; font-style: inherit; vertical-align: baseline; font-weight: 700;\">Compétences et qualifications requises\u003C\u002Fspan>\u003Cbr>• Expérience confirmée en recouvrement amiable et\u002Fou contentieux (3 à 5 ans minimum)\u003Cbr>• Maîtrise du recouvrement auprès d’entreprises et d’administrations (B2B\u002FB2G)\u003Cbr>• Idéalement issu(e) du secteur des télécoms ou d’un environnement grand volume de créances\u003Cbr>• Maîtrise des techniques de relance, négociation et gestion de portefeuilles clients\u003Cbr>• Connaissance des outils de gestion de recouvrement (CRM, outils métiers)\u003C\u002Fp>\u003Cp style=\"margin: 0px; padding: 1em 0px 0px; border: 0px; font-family: inherit; font-size: calc(0.916667em); font-style: inherit; vertical-align: baseline; line-height: 1.22727;\">\u003Cspan style=\"margin: 0px; padding: 0px; border: 0px; font-family: inherit; font-style: inherit; vertical-align: baseline; font-weight: 700;\">Qualités personnelles recherchées\u003C\u002Fspan>\u003C\u002Fp>\u003Cp style=\"margin: 0px; padding: 1em 0px 0px; border: 0px; font-family: inherit; font-size: calc(0.916667em); font-style: inherit; vertical-align: baseline; line-height: 1.22727;\">• Autonomie, rigueur et excellent relationnel\u003Cbr>• Capacité d’écoute, sens du dialogue, aisance relationnelle.\u003Cbr>• Esprit d’analyse, rigueur, et autonomie.\u003Cbr>• Goût pour le travail en équipe et le sens des responsabilités.\u003C\u002Fp>\u003Cp style=\"margin: 0px; padding: 1em 0px 0px; border: 0px; font-family: inherit; font-size: calc(0.916667em); font-style: inherit; vertical-align: baseline; line-height: 1.22727;\">Vous souhaitez rejoindre un Groupe dont l’ADN est la Performance et le Dépassement de soi ?\u003C\u002Fp>\u003Cp style=\"margin: 0px; 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