Rogers Capital Technology Services Ltd is searching for an IT Technician – L1 Infrastructure Support to work in his Enterprise Infrastructure Services department. 

If you are agile and have a pioneering mindset, join a winning team so that we can evolve together.

Outline of job role and purpose

·       Professional certification such as CompTIA A+ and N+ MCP or any other certification in computer repairs and maintenance. 

·       Proven experience in installation and support of computers and peripherals. 

·       Certificate / Diploma in IT would be an advantage. 

·       Ability to prioritize incident tickets based on business impact and/or urgency.

·       Good team player. Excellent communication.

Candidate profile, skills & attitude

·       Provide desktops laptops & other hardware support.

·       To install upgrade configure and troubleshoot desktop operating systems. 

·       To install upgrade configure and troubleshoot desktop applications & system utilities. 

·       Provide L1 enduser support on printer installation shared drive mapping configure M365 and network connectivity checks.

·       Basic network support & troubleshooting.

·       Perform IT asset inventory. Update and close all Infra related incidents logged as per priority SLA. 

·       Ensure faulty desktops/laptops are timely sent to & collected from 3rd Party Supplier and regular follow ups.

·       Ticketing system/Documentation.