Customer Service

·        Welcomes guests politely into the shop and kindly offers his/her help.

·        Converses with guests to obtain feedback and suggestions for improvement.

·        Establishes and maintains continuous and fruitful contacts with Guests.

·        Answers any queries from guests by having a sound knowledge of all items offered for sale.

·        Informs a superior immediately in the case of a guest complaint.

·        Assists handicapped guests.

 

Promotion & Direct Up-selling

·        Ensures maximum sales of articles found in the shop through excellent customer interactions.

·        Promotes any of the Hotel’s paying and non-paying services and facilities.

·        Promotes the different outlets, theme nights and other events by informing clients.

·        Increases sales through making suggestions, proposing additional items and making use of suggestive selling techniques.

 

Material Handling & Inventory

·      Knows the purpose and handling of each equipment and accessories used in the shops.

·      Reports any breakage, defect or loss of equipment and accessories to superiors.

·      Submits maintenance request for repairs or replacement of defective equipment within shops.

Boutiques Operations

·        Follows the set procedures for opening and closing the deli-shop.

·        Cleans the shop so that it remains tidy at all times.

·        Uses creative ideas to dress the shop window and arrange items, so that the shop is appealing to guests.

·        Makes necessary arrangements whenever a bazaar is held at the shop.

 

Payments Operations

·        Prepares a receipt for guests when a sale is closed, and records the sale (cash or credit).

·        Prepares cash and credit summary, balances the shop account and submits all cash, receipts and credit summary to receptionist on a daily basis, so that the latter can make necessary entries on Fidelio system.

 

Store Keeping Operations

·      Ascertains that there is sufficient stock of products at all times.

·      Makes requisitions of items when minimum par stock is reached.

·      Properly stores the goods to avoid any wastage or spillage.